Use Case

Digital Client On-boarding

Reimagining the client on-boarding experience was the goal for this multinational insurance and asset management client. We designed and built a solution in partnership with our technology partner – it was less than nine months from project inception to implementation.

1

Challenges

  • Manual client on-boarding was inefficient, prone to error and reliant on physical processes
  • Lack of transparency over the process for staff
  • Poor client experience from multiple data entry requirements
  • Asset manager was exposed to risk from manual handling client information and with no clear audit trail¬†

2

Opportunities

  • Deliver a seamless client on-boarding experience at scale
  • Empower admin teams with readily available information and clear workflows
  • Reduce operational costs and administration burden
  • Improve risk and regulatory reporting¬†

3

The Solution

  • Digital client on-boarding experience
  • Digital document management
  • Automatic workflow management
  • Team collaboration & engagement tools
  • Advanced electronic signature
  • Biometric recognition of remote signatory
  • Platform implementation has allowed additional use cases and tech integrations within the business

AXELL’S PROCESS

With our proven innovation process, we helped our clients
design and launch a fit-for-purpose solution

1
2
3
4
5

Discover

  • Stakeholder interviews & workshops
  • Expert deep dives
  • Industry trends

Design

  • Client journey
  • Internal workflow redesign
  • Solution conception & approval

Partner

  • Tech partner selection
  • On-boarding
  • Co-design & planning

Build

  • Rapid prototyping
  • Cross-functional team engagement
  • Proof of concept

Adopt

  • Continuous improvement
  • Analytics & insights
  • Scalablity


Project Goals

Distribution

Customer Centric

We helped our client build a fully digitised experience on the front-end that featured e-forms, digital signature, 24/7 access and remote identification on mobile.

Portfolio Management

Process efficiency

Back-end digitisation allowed a fully automated administration workflow with clear roles for teams, notifications of new tasks and instant data validation.

Increased transparency

The solution gives stakeholders live updates on application progress while a single repository for all data, and reporting dashboard, meant information was easily available.

Operations & Risk

Reduce risk

Dashboards automatically configure reports for relevant stakeholders and regulators while scheduling tools means no steps were missed in the onboarding process.

Tech Partner Testimonial

Amir Fishman

Axell brought deep insight and knowledge of how to work with corporate clients in their local market. This allowed the project to move from concept to implementation in a much shorter timeframe and we were able to deliver a solution that has delighted the client.