Designing a service model for orphan policyholders
We worked with a global life insurer to design a future-state customer experience for their life insurance customers who no longer had a financial adviser.
Using human-centred design, we built a new digital claims experience for health insurance customers that gave them control and flexibility to manage the process.
We leveraged data models to reinvent the underwriting process for a large US life insurer, delivering a solution that reduced the need for invasive medicals.