Using deep customer research, we were able to design a new claims experience for health insurance customers that put them in control of their journey.
Bringing customers’ voices to the table meant the claims experience was built around their needs and addressed the pain points experienced in the journey today.
The insurers’ cross-functional project team worked to map the current and future state journey that brought together the needs of the customer and business.
With our proven innovation process, we worked with our clients
to design and launch a fit-for-purpose solution.
Discover how we worked alongside an insurer to design, develop and deliver a revolutionary car insurance solution for young drivers. The solution allows the insurer to engage young drivers in their driving and insurance, redeeming points through a marketplace of partner businesses.